30 分钟 直播带货话术流程
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<strong class="135brush" data-brushtype="text">30 分钟直播带货话术流程</strong>
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销售是一个话术剧本,关键是三步:<span style="text-decoration-line:underline"><span style="color: #00b050; text-decoration-line: underline;">说服</span><span style="color: #ff0000; text-decoration-line: underline;">、<span style="color: #00b0f0; text-decoration-line: underline;">催单</span></span>和<span style="color: #ff0000; text-decoration-line: underline;">逼单</span></span>。直播带货的整个过程是一个说服的销售过程。比如,秒杀模式就是考研主播渲染产品的能力。
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<br><strong>30 分钟直播带货话术可以参考:</strong><br>
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0<span class="autonum" data-original-title="" title="">1</span>
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0-5 分钟聚人
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0<span class="autonum" data-original-title="" title="">2</span>
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5-7 分钟留客
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0<span class="autonum" data-original-title="" title="">3</span>
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7-12 分钟锁客
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0<span class="autonum" data-original-title="" title="">4</span>
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12-16 分钟举证
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0<span class="autonum" data-original-title="" title="">5</span>
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16-22 分钟说服
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0<span class="autonum" data-original-title="" title="">6</span>
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22-27 分钟催单
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0<span class="autonum" data-original-title="" title="">7</span>
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27-30 分钟逼单
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<span class="autonum" data-original-title="" title="">1</span>.
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<strong class="135brush" data-brushtype="text">聚人</strong>
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<br>这阶段主要目的是吸引眼球,不讲具体产品卖关子,要引起用户好奇心,要做好两件事:
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<br>1.各种欢迎互动,拉近用户距离;
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<br>2.包装渲染产品的产地、历史、口碑、销售等数据。<br>比如,今天这款产品已经畅销 100 年了,在欧美是每个家庭都具备的产品。
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<span class="autonum" data-original-title="" title="" data-num="2">2</span>.
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<strong class="135brush" data-brushtype="text">留客</strong>
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<br>这阶段要宣布促销利好政策,包括抽大奖、抽大红包、限量 9.9 元秒杀、送限量口红、大让利或折扣,并号召用户互动刷屏,拖住用户。
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<span class="autonum" data-original-title="" title="" data-num="3">3</span>.
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<strong class="135brush" data-brushtype="text">锁客</strong>
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<br><strong>(1)说:</strong><br>提前规划好产品使用场景,直播过程中以提问的方式与用户互动,让用户说出产品使用痛点,而不是把说明书的功能都说一遍。
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<br>主播口头阐述产品的卖点、使用感受、精华成分和与其他渠道对比的价格优势等,让用户感觉“用得上,可以买”。
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<br>当需要谈价格优势,展示打折力度大的时候,小助理会拿出计算器;
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<br>当谈到产品是与某明星同款,小助理会拿出准备好的大幅照片;
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<br><strong>(2)做:</strong><br>现场试用产品,分享使用体验与效果,验证产品功能。双管齐下,激发用户的使用需求和购买欲望。
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<span class="autonum" data-original-title="" title="" data-num="4">4</span>.
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<strong class="135brush" data-brushtype="text">说服</strong>
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<br>关键来了,前面都是铺垫。主播说服要从产品的功效、价位、成分、包装设计、<br>促销力度和现场使用结果等,与竞品对比,进一步帮用户排除选择。
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<span class="autonum" data-original-title="" title="" data-num="5">5</span>.
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<strong class="135brush" data-brushtype="text">催单</strong>
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<br>1.吊足用户胃口,此时正式宣布价格,让用户感觉“物超所值”。
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<br>2.再次强调促销政策,包括限时折扣、前 XX 名下单送等价礼品、现金返还、随机免单、抽奖免单等促销活动,让用户热情达到高潮,催促用户集中下单。
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<br>比如:
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<p>
<br>现在直播间 5000 人,我们今天就送前 600 名等价礼品。倒数 5 个数,5(让助理配合说,还剩 200 单),4(让助理配合说,还剩 100 单),3(让助理配合说,没了没了)。
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<p>
<br>这才叫秒杀、狂欢的气氛。直播间卖货需要购物气氛,以后直播带货是娱乐化直播,不同于购物。直播带货要让用户觉得狂欢,让他荷尔蒙上升,打造可预<br>期的惊喜。
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<br>我们有一个准则,用户买到我们的东西,要超出他的心理预期。这个生意就能做得长长久久。
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<span class="autonum" data-original-title="" title="" data-num="6">6</span>.
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<strong class="135brush" data-brushtype="text">逼单</strong>
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<p>
<br>不断提醒用户即时销量,营造出畅销局面,重复功能、价格优势、促销力度等。反复用倒计时的方式,迫使用户马上下单。
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<p>
<br>主播站在直播间,就是一个剧本,要对老板、产品和用户负责,让用户只跟着你买东西,产生复购。
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<p>
所有的卖货都是骨架,骨架没有血液和肌肉。主播要做的就是用说辞构建场景的能力,把产品的优势、卖点变成一个个具体的场景,来包抄满足用户所有美好的想象,用一切美好搀着用户。
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<p>
光靠低价取胜不是本事。用户在直播间买产品是两方面的利益,一方面是经济利益,你的商品就是别人好、便宜。但是经济利益不是你自己的本事,是货源、供应链的优势。另一方面是用说辞构建美好的场景,给用户利益,满足用户的想象和虚荣心。
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<p>
<br>比如:<br>这支口红给人的感觉就是甄嬛上位后回头一笑,对着那些人说“老娘赢了”。现在都市的工作压力都大,谁不需要解压?这支口红给人的感觉就是回头对那些人说“老娘赢了”的感觉。
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<p>
“人间水蜜桃就是你”就是夸得你心花怒放,年轻了 16 岁,是不是会带来满足感?
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<section style="display: flex;justify-content: flex-start;align-items: flex-end;transform: translate(-8px,-8px);-webkit-transform: translate(-8px,-8px);-moz-transform: translate(-8px,-8px);-o-transform: translate(-8px,-8px);">
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<section style=";width:65px;height:1px;border-width:0 22px 45px 0;border-style:none solid solid;border-color:transparent transparent #198467;box-sizing:border-box;transform: rotateX(180deg);-webkit-transform: rotateX(180deg);-moz-transform: rotateX(180deg);-o-transform: rotateX(180deg);">
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<span class="autonum" data-original-title="" title="" data-num="7">7</span>.
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<strong class="135brush" data-brushtype="text">关注下单流程</strong>
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<p>
在李佳琦直播间,每晚你都会多次听到李佳琦不厌其烦地讲解下单流程:
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<p>
<br>先领 40 元优惠券,然后下单的时候数量填 2,填 2 就是 10 件,10 件到手价88 元……
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<p>
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<p>
而这时小助理会用手机或 pad 展示:在哪里领优惠券,下单的界面是怎样的……
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<p>
<br>
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<p>
不厌其烦地讲解演示,作用有两个:一是引导下单行动,二是排除下单过程中客户不熟悉操作的隐患。
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<p>
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<p>
引导下单行动,是当客户对产品没有太大抗拒的时候,有经验的销售会适时地做一个动作,起到“推一把”的作用,促使客户完成最后购买的一步。
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<p>
<br>在直播间,李佳琦下单流程的讲述,也起到了这个作用。相信很多美眉这时候都是在李佳琦充满磁性的声音中,点商品链接、点优惠券、点立即购买、填数量、点确认……
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<p>
<br>
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<p>
排除下单操作中的障碍,是站在客户的角度,防止某些客户不熟悉网购操作。当面对上百万人,一晚上可能上千万甚至数千万的销售额的时候,哪怕只有 1%的人不熟悉操作而下单失败,带来的损失都是数十万。
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